I. CITIZEN’S CHARTER 2019 1ST EDITION
- LIST-OF-FRONTLINE-SERVICES
- NEW-SERVICE-CONNECTION
- SENIOR-CITIZEN-DISCOUNT
- PAYMENT-PROCEDURES
- RECONNECTION-OF-SERVICE-CONNECTION
- CHANGE-OWNERSHIP
- TRANSFER-OF-SERVICE-CONNECTION
- BILLING-COMPLAINTS-BILL-ADJUSTMENT
- REPLACEMENT-OF-DAMAGED-LOCK-WING
- REPLACEMENT-OF-DAMAGED-WATER-METER
- REQUEST-FOR-STATEMENT-OF-ACCOUNT
II. CITIZEN’S CHARTER 2020 (2ND EDITION)
III. CITIZEN’S CHARTER 2021 (1ST EDITION)
IV. CITIZEN’S CHARTER 2023 (2ND EDITION)