I. CITIZEN’S CHARTER 2019 1ST EDITION
- LIST-OF-FRONTLINE-SERVICES
- NEW-SERVICE-CONNECTION
- SENIOR-CITIZEN-DISCOUNT
- PAYMENT-PROCEDURES
- RECONNECTION-OF-SERVICE-CONNECTION
- CHANGE-OWNERSHIP
- TRANSFER-OF-SERVICE-CONNECTION
- BILLING-COMPLAINTS-BILL-ADJUSTMENT
- REPLACEMENT-OF-DAMAGED-LOCK-WING
- REPLACEMENT-OF-DAMAGED-WATER-METER
- REQUEST-FOR-STATEMENT-OF-ACCOUNT
II. CITIZEN’S CHARTER 2020 (2ND EDITION)
III. CITIZEN’S CHARTER 2021 (1ST EDITION)
IV. CITIZEN’S CHARTER 2023 (2ND EDITION)
V. CITIZEN’S CHARTER 2023 (3RD EDITION)
VI. CITIZEN’S CHARTER 2024 (1ST EDITION)